🌍 Our mission

We don’t only maintain lifts and escalators — we transform how they’re operated.
At WeMaintain, we build tech that empowers the people who keep cities running, making building maintenance smarter, faster, and more human.
Learn more about who we are

🔧 Why join us?

You don’t have to choose between autonomy and stability.

Big companies offer structure but little ownership or recognition.
Small companies offer freedom but not always clear direction or long-term support.

At WeMaintain, you get both:

• Autonomy backed by real support and modern tools
• A culture of trust, transparency, and respect
• Career growth and opportunities for internal mobility
• A team that values grit, perseverance, and the drive to make a real impact

Our values come to life every day:

🤝 Care — Respect and support for clients and colleagues
💪 Grit — Persistence and high standards to get things done right
🌱 Uniqueness — Encouragement to share ideas and challenge the status quo

🙌🏼 Who Are We Looking For? 

We are seeking a Operations Manager in Singapore who thrives in managing customer relationships and overseeing field operations. This role is perfect for someone with strong organisational skills, a proactive approach, and excellent communication abilities.

📈 What Will Your Future Role Be?

Onboarding of new customer contracts:

• Manage the onboarding process via email, manage access to the site, prepare quotations, monitor inspection reports, and occasionally visit sites
• Ensure smooth onboarding of new customer contracts, addressing all initial requirements
Ongoing operation:

• Respond to customer requests via email or telephone
• Issue and follow up on quotations
• Follow up on breakdown lifts 
• Attend customer meetings alongside the dedicated sales representative
• Follow up on breakdown lifts and escalators.
• Oversee daily operation activities, ensure scheduled operations are being carried out timely and make arrangement for other ad hoc works such as call backs, repair works, etc.
• Promotes and enforces safety in the workplace.
• Conduct handover inspection for onboarding jobs.
• Prepare and submit handover reports.
Management of urgent jobs:

• Oversee shutdown units and ensure customers are regularly updated on progress
Customer relations:

• Participate in customer meetings with the sales representative
• Foster strong, positive relationships with customers to enhance satisfaction and retention
Manage field engineers:

• Oversee field engineers through weekly one-to-one meetings, ensuring they have the resources needed to perform their jobs effectively
• Manage and support field engineers by communicating with technical experts and the spare parts department to resolve technical issues and order specific parts
• Follow up on works to understand the completed tasks
Continuous improvement:

• Participate in workgroups with other departments (Sales, Finance, Product, etc.) to improve tools, processes, and the customer experience
  

👑 You Are the Right Person for Us If: 

• You have a background in customer service or operations with a focus on customer relations
• You possess excellent organisational and multitasking skills
• You have strong communication abilities and can manage customer expectations effectively
• You are proactive and can manage urgent jobs efficiently
• You are capable of overseeing and supporting a team of field engineers
• You know how to work as part of a team and support your colleagues
• You are open to continuous improvement and can contribute to enhancing our processes and customer experience
  

✏️ How to Apply? 

We carefully read every application. Tell us who you are, what draws you to this role, and what you'd like to build with us.

What we value most is drive, curiosity, and potential — not a perfect resume.

To apply, just click the “Apply” button below and answer a few short questions. It’s quick and helps us get to know you better.

At WeMaintain, we celebrate diversity, encourage personal growth, and are committed to inclusivity. Whatever your background, journey, or identity — we warmly encourage you to apply.

🎯 Recruitment Process:

1. Interview with Ervin Goh, Recruitment Manager - 30 minutes
2.  Interview with a Senior Leader at WeMaintain - 45 minutes