🌍 Who are we?

In 2017, after more than ten years in the lift industry across Europe and Asia, Benoît Dupont noticed a system stuck in its ways where speed takes priority over quality and frontline teams remain invisible.

With Jade Francine and Tristan Foureur, he founded WeMaintain to put technology, trust and people back at the heart of building maintenance. Their ambition: give technicians back their autonomy, rely on in-house IoT technology, and deliver a service designed for users and clients.

Based in Paris, London, Singapore and Hong Kong, we maintain lifts, escalators, automatic doors and fire safety systems. With 300+ employees, we combine on-the-ground expertise with data-driven management to deliver high-performing, transparent, and sustainable maintenance.

We don’t just maintain buildings. We transform how they’re operated.

👥 Why join us?

Because here, you don’t have to choose between autonomy and stability.

Large groups often offer stability, but little room to manoeuvre. Smaller organisations allow more freedom, but sometimes without clear direction.

At WeMaintain, we strike the right balance:

• Real autonomy, with modern tools and strong support

• A culture built on trust, transparency and respect

• Genuine opportunities for growth and internal mobility

• A team that values commitment, perseverance and the drive to make things happen

And our values guide us every day:

• Care: Working with respect and kindness, internally as well as with our customers

• Grit: Seeing things through, with high standards and determination

• Uniqueness: Daring to be yourself, sharing your ideas and challenging the status quo
  

👀 Who we’re looking for?

As our Senior HR Advisor UK, you will be the local HR anchor for our UK team. This is a hands-on, operational role where your main priority will be to ensure that our UK HR foundations are reliable, compliant and well-structured.

This is a highly operational role requiring someone who can take ownership quickly. The successful candidate will become the main UK point of contact for payroll and benefits administration, employee queries and day-to-day HR compliance, while working closely with the wider HR team, Finance and external providers.

You will own the day-to-day HR operations locally, while working closely with our global HR team and UK leadership.

📌 Your day-to-day at WeMaintain

HR Administration & Operations

• Own the employee lifecycle in the UK, including contracts, onboarding, employee files, internal moves, contractual changes, offboarding and exit interviews.

• Ensure our UK HR processes comply with UK employment law, right-to-work requirements, internal policies and upcoming legislative changes.

• Keep UK HR policies, templates and employee documentation accurate and up to date, in partnership with the global HR team.

• Maintain accurate, complete and audit-ready employee data and documentation in our HRIS.

• Support regular HR reporting and provide reliable people data to local and global leadership.

• Act as the first point of contact for employees and managers on day-to-day HR matters, including policies, contracts, leave, benefits, employee relations and employment-law questions.

• Provide practical and reliable guidance on UK HR and statutory requirements, including SSP, SMP and other forms of statutory leave and pay.

• Identify opportunities to improve HR processes, strengthen compliance and reduce manual work.
  

Payroll & Benefits Coordination

• Take end-to-end ownership of the monthly UK payroll preparation and coordination process, working closely with our external payroll provider.

• Collect, consolidate and validate all monthly payroll variables, including starters, leavers, contractual changes, overtime, leave accruals, absences, sickness and family leave, bonuses, deductions, pension and benefit changes, and ad hoc adjustments.

• Prepare complete and accurate payroll data for submission within the required deadlines.

• Review draft payroll outputs, identify inconsistencies and coordinate any necessary corrections before final approval.

• Work closely with Finance, which will retain responsibility for financial checks and verification of figures, while HR owns the operational payroll process.

• Respond confidently and accurately to payroll-related queries from employees and managers, including questions relating to statutory pay, deductions, pensions, benefits and payslips.

• Support PAYE, National Insurance, pension auto-enrolment, RTI submissions, P45/P60 processing, P11D requirements and statutory reporting in coordination with the relevant providers.

• Take ownership of UK benefits administration, including workplace pension, private healthcare, group insurance, Cycle to Work and wellbeing-related benefits.

• Manage provider portals, employee enrolments, contribution or coverage changes, opt-outs and leavers, ensuring that all benefit changes are accurately reflected in payroll.

• Ensure payroll, pension and benefits processes remain compliant with UK statutory requirements and internal policies.

• Act as the main HR point of contact for payroll and benefits providers.
  

Recruitment & Pre-boarding Support

• Support hiring managers with job descriptions, role setup, interview coordination and candidate communication for UK non-executive roles.

• Help manage the ATS and ensure candidates receive a smooth and professional experience throughout the recruitment process.

• Support offer preparation, employment contracts, right-to-work checks and pre-boarding to ensure new joiners are ready for a strong Day 1.

• This role may involve some sourcing and screening, but the core focus remains HR operations rather than full Talent Acquisition ownership.
  

Onboarding, Culture & People Initiatives

• Coordinate a consistent onboarding experience for UK new joiners and help ensure their first 90 days feel clear, welcoming and structured.

• Support training coordination where needed, including compliance training, technical certifications and manager-led development plans.

• Contribute to local engagement initiatives, internal communications, recognition moments and employee feedback cycles.

• Support performance-review cycles, career-development conversations and compensation reviews in partnership with managers and the global HR team.

• Contribute to DE&I, wellbeing and wider EMEA HR projects over time.
  

HR Systems, Compliance & Audits

• Maintain accurate and audit-ready HR, payroll, pension and benefits records.

• Support future HR, payroll and compliance audits by preparing the required documentation, evidence and employee data.

• Contribute to the implementation and global deployment of a new HRIS, including data preparation and validation, process design, testing, documentation and user support.

• Help ensure that UK requirements are correctly reflected in global HR systems and processes.

👑 What we're looking for

You’re a great fit if you have:

• 3 to 5 years of broad HR experience in the UK, ideally at HR Advisor, Senior HR Advisor, HR Generalist or HR Operations level.

• Demonstrable hands-on experience managing or coordinating a UK payroll process, from collecting and validating payroll variables through to reviewing provider outputs and resolving discrepancies.

• Practical knowledge of UK payroll principles, including PAYE, National Insurance, workplace pensions, SSP, SMP and other statutory payments.

• Experience working directly with an external payroll provider and handling payroll-related questions from employees and managers.

• Experience administering UK employee benefits and managing provider portals, including enrolments, changes and leavers.

• Strong working knowledge of UK employment law, employee lifecycle administration and right-to-work requirements.

• The confidence to provide reliable first-line HR guidance to employees and managers, while recognising when specialist advice is required.

• Good understanding of UK HR operations, including contracts, onboarding, offboarding, leave management, employee files and HRIS data.

• The ability to work autonomously as the main local HR point of contact while remaining closely connected to a global HR team.

• Strong attention to detail, discretion and confidence when handling confidential information.

• A pragmatic, hands-on approach and genuine enjoyment in solving operational people problems.

• Clear, kind and confident communication with employees, managers and external providers.

🌟 Bonus points if you have

• Experience supporting payroll, HR or compliance audits.

• Experience implementing or migrating an HRIS or payroll platform.

• Experience in a multi-site, field-services or operations-driven environment.

• Experience supporting technicians, engineers, operational teams or blue-collar populations.

• Familiarity with HRIS and ATS tools.

• Some exposure to recruitment coordination or sourcing.

• Experience supporting engagement, onboarding or performance-review processes.

• Exposure to EMEA HR coordination beyond the UK.

• A CIPD qualification, payroll qualification or degree in Human Resources, Business or a related field.
  

🔥 What success looks like

By the end of your first 30 days

• You have met the UK team, understood how the business operates locally and built strong working relationships with the global HR team

• You understand our HRIS, employee handbook, benefits, payroll process and key UK HR workflows

• You have identified the top HR operational pain points on the ground and shared your first recommendations
  

By the end of your first 90 days

• You have taken ownership of the core UK employee lifecycle: onboarding, offboarding, contracts, right-to-work checks, HRIS data, payroll inputs and benefits coordination

• Employees and managers know they can come to you for clear, reliable and practical HR support

• New joiners are giving positive feedback on their onboarding experience

• You have supported your first UK recruitment processes, from job posting or coordination through to offer and pre-boarding

By the end of your first 6 months

• UK HR operations are running smoothly, with stronger processes, cleaner data and fewer manual gaps

• Payroll coordination is reliable and well-structured every month

• You have improved at least two HR processes, such as onboarding, leave management, HRIS data quality, recruitment workflow or offboarding

• You have contributed to at least one local engagement, feedback or people initiative

By the end of your first 12 months

• You are the trusted local HR point of contact for the UK team

• Managers see you as a reliable partner for practical HR guidance and employee lifecycle topics

• The UK team has a stronger, more consistent HR experience

• You have contributed meaningfully to EMEA HR projects and helped shape the local UK people roadmap for the year ahead
  

🎁 What we offer

• A meaningful, hands-on HR role with real ownership of UK people operations

• Direct exposure to global HR leadership and close collaboration with UK leadership

• The opportunity to structure and improve local HR practices end-to-end

• A friendly, international and ambitious team with a strong technical and operational culture

• Salary range: £40,000 - £42,000, depending on experience

• Private health insurance with group cover, pension scheme and ongoing learning opportunities

• A modern office in London and a flexible, trust-based work environment
  

✏️ How to apply

Every application is reviewed carefully. Let us know who you are, what attracts you to this role, and what you’d like to build with us.

We value motivation, curiosity and potential over a "perfect" background.

To apply, click the "Apply" button below and answer a few questions in the form. It’s quick, and it helps us get to know you better.

At WeMaintain, we value diversity, encourage personal development, and are committed to inclusion. Whatever your background, story or identity, you are welcome to apply.

🎯 Recruitment Process

• An initial phone call with Katia (Lead Recruiter) - 30 mins
  👉 To get to know each other, understand your background, expectations and motivation for the role.

• An interview with Zunera (Global HR) and Kalpana (UK Finance Manager) - 45 mins
  👉 A chance to discuss the role in detail, your UK HR experience, your approach to HR operations, payroll coordination, employee lifecycle and local compliance.

• A final conversation with Jade (CGO) and James (UK MD) - 45 mins
  👉 To confirm we share the same vision, values and desire to work together, and to give you a broader view of WeMaintain and the UK business.

• Welcome to the team! 🎉